Background

The Team

The Locationologists consists of four members, who are all undergraduate seniors in the department of Human Centered Design and Engineering (HCDE) at the University of Washington.

Introduction

Background and Goals

UW Medicine stands as a prominent healthcare institution in Washington state. It is composed of 4 medical centers and over 300 clinic locations. Its vast network leads to challenges when navigating through its web-pages to find relevant healthcare information. The "Find a Location" feature, designed to assist patients in locating care facilities, demands a redesign to enhance usability. 


Our motivation stems from empathy for those who struggle to navigate the healthcare system. Finding the right hospital or clinic can be difficult, leading to delays in seeking needed care. Existing UW Medicine location pages can be confusing, with combined listings for primary and urgent care services causing frustration and wasted calls. Furthermore, companions have limited access to information about amenities and location within hospitals. We aim to make it easy for all users to find the care and resources they need. This aligns with UW Medicine's mission of "improving the health of the public."


Based on our time, resource, and our sponsor's expectation, our objective is divided into two parts: 

Research Question

By achieving the goals, we ensure clarity and ease of use for patients of varying technical and medical backgrounds. Through this project, we seek to address the overarching design question, "How might we redesign the 'Find a Location' feature to optimize clarity and simplicity for patients of all technical and medical knowledge levels?

Timeline

This project timeline outlines the UX webpage redesign using the STAR (Situation, Task, Action, Result) method in four distinct phases. Phase 1 spans three weeks and focuses on identifying the current issues and gathering user feedback (Situation). Phase 2 lasts two weeks, during which the team defines the objectives and goals for the redesign (Task). Phase 3, also two weeks, involves creating and testing prototypes (Action), ensuring they meet the defined goals. Finally, Phase 4, another two-week period, centers on implementing the final design, conducting quality assurance, and launching the new webpage (Result). Each phase is clearly defined to ensure a systematic progression, facilitating focused effort and efficient management of the redesign process.